By the looks of it, a lot of people are dissatisfied with HHBR and cancelling their reservations.
I actually found one reason why it could be that the hotel can't find people's reservations. Not sure if booking.com does the same, but hotels.com states that they make an "anonymous" booking with the hotel first and only send the personal information 72 hours before the booking date, so it could be that they just don't have all the names yet. Of course, seeing how they've hung up on people and been rude to them, it does look like the staff isn't really good.
We're staying at Hollywood Beach Hotels, so if anyone staying there sees a bunch of drunk Finns, come say hello.